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Before you order
Delivery How long will this take to arrive?
Orders are prepared within 1–3 business days and then take 7–14 business days to arrive, so most orders reach you 8–17 business days after purchase. Orders placed after 5:00 PM (ET), at the weekend or on a US public holiday start processing on the next business day. Shipping is free on every order, and we ship to addresses in the United States only.
Read the shipping policyReturns What if it isn't right for my home?
You can return unused items in their original packaging within 30 days of delivery. Email support@sageseat.com with your order number and we reply within 24 hours on business days with a return authorisation and the address of our returns centre in Germany. Return postage is paid by the customer and is usually higher than a domestic return, unless the item arrived damaged, defective or incorrect, in which case we cover it.
Read the return policyRefunds When does the money come back?
Within 7 business days of the return reaching us and passing inspection, we refund the full item price to the PayPal account you paid with and confirm it by email. PayPal or your bank may take a few more days to show it.
Read the refund policyTracking Where is my order right now?
Every order ships tracked. We email a tracking link when your parcel is dispatched, and tracking becomes active within 24–48 hours of that email. You can also enter your order number on our Track Your Order page at any time. Tracking may pause for a few days while the parcel clears customs; this is normal.
Track an orderPayment Which payment methods can I use?
We accept PayPal, including debit and credit cards processed through PayPal's secure checkout. All prices are in US dollars. Card and account details are entered on PayPal's encrypted checkout and are never stored by SageSeat.
Read the payment policySupport How do I reach a person?
Email support@sageseat.com or call +1 573 464 3442. We are available Monday – Friday, 9:00 AM – 5:00 PM (ET), closed Saturday and Sunday, and we reply within 24 hours on business days.
Contact usWhy SageSeat?
Free US shipping
Every order ships free within the US, with no minimum, and most arrive 8–17 business days after purchase. Shipping Policy
30-day returns
Changed your mind? Return unused items in their original packaging within 30 days of delivery. Return & Refund Policy
Tracked all the way
A tracking link is emailed when your order is dispatched and goes live within 24–48 hours. Track Your Order
Real people, real hours
We are here Monday – Friday, 9:00 AM – 5:00 PM (ET), and we reply within 24 hours on business days. Contact us
Questions? We're here.
Wondering whether a rug will suit your room, which lamp gives the softest light, or where your order is right now? Ask us. We read every message and reply within 24 hours on business days.